On Monday, November 17, 2025, between 6:00 p.m. and 10:00 p.m., we will be replacing the existing user management system.
The cockpit will not be available during this time. This is a complete change of the login infrastructure. For this reason, the existing password and two-factor authentication (TOTP, passkey) cannot be transferred, and a one-time password reset will be necessary.
All cockpit users were also informed by e-mail.
FAQ / Frequently asked questions
Q: When will the changeover take place?
A: On Monday, November 17, 2025, between 6:00 p.m. and 10:00 p.m.
Q: Can I continue to use the cockpit during the changeover?
A: No, the cockpit will not be available for the duration of the maintenance window.
Q: Do I need to do anything before November 17, 2025?
A: No, you do not need to do anything in advance.
Q: Do I need to do anything after November 17, 2025?
A: Yes, reset your password and 2FA the next time you log in.
Q: Can I set the same password again?
A: Yes, you are free to do so.
Q: Will the existing 2FA remain in place?
A: No, 2FA must also be reset.
Start maintenance window: 17/11/2025 18:00
Stop maintenance window: 17/11/2025 22:00
