Ops One AG | Status

Sentry 23.6.1, scheduled 1 year ago

We will update Sentry to version 23.6.1.

Start maintenance window: 19/06/2023 23:00
Stop maintenance window: 20/06/2023 02:00

OnlyOffice 7.4.0, scheduled 1 year ago

We will update OnlyOffice to version 7.4.0.

Start maintenance window: 19/06/2023 23:00
Stop maintenance window: 20/06/2023 02:00

Discourse 3.4.0, scheduled 1 year ago

We will update Discourse to version 3.4.0.

Start maintenance window: 19/06/2023 23:00
Stop maintenance window: 20/06/2023 02:00

No incidents reported

Network Partial Network Outage

At 14/06/2023 15:44 we detected increased high latencies in the network during maintenance work. This delayed the internal data replication, which in turn led to further latencies in the system. As a result, certain services were no longer available. The situation slowly returned to normal after a structured restart of the affected services.

Our analysis showed that this was not an attack. We have identified a human error as the cause. The confidentiality and integrity of the data was guaranteed at all times.

As an immediate measure, first organisational measures have already been taken. In addition, further infrastructure optimisation is planned for the next few weeks to prevent similar problems in the future.

We apologise for the inconvenience experienced by some of our customers. Thank you for your patience and understanding.

Incident timeline

17:48 [Update] - Services are back in operation. We will closely monitor the situation over the next few hours and then analyse the root cause.
16:53 [Update] - We are still experiencing limited availability of certain services. The affected systems are gradually becoming available again
16:23 [Update] - Affected services are partially available again. But still suffering from poor performance
15:53 - We are experiencing a partial outage of our network and are currently investigating the cause

Managed Server Version 7: Debian Updates, scheduled 1 year ago

We will update the following packages to the latest version.

vim-common/oldoldstable 2:8.1.0875-5+deb10u5 all [upgradable from: 2:8.1.0875-5+deb10u4]
vim/oldoldstable 2:8.1.0875-5+deb10u5 amd64 [upgradable from: 2:8.1.0875-5+deb10u4]
vim-runtime/oldoldstable 2:8.1.0875-5+deb10u5 all [upgradable from: 2:8.1.0875-5+deb10u4]
vim-tiny/oldoldstable 2:8.1.0875-5+deb10u5 amd64 [upgradable from: 2:8.1.0875-5+deb10u4]
xxd/oldoldstable 2:8.1.0875-5+deb10u5 amd64 [upgradable from: 2:8.1.0875-5+deb10u4]

Start maintenance window: 13/06/2023 15:00
Stop maintenance window: 13/06/2023 16:00

Managed Server Version 7: TYPO3 v12.4.2

The versions 12.4.2 of the TYPO3 Enterprise Content Management System have just been released.

https://typo3.org/article/typo3-1242-and-11528-maintenance-releases-published

Managed Server Version 7: TYPO3 v11.5.28

The versions 11.5.28 of the TYPO3 Enterprise Content Management System have just been released.

https://typo3.org/article/typo3-1242-and-11528-maintenance-releases-published

Managed Server Version 8: TYPO3 v11.5.28

The versions 11.5.28 of the TYPO3 Enterprise Content Management System have just been released.

https://typo3.org/article/typo3-1242-and-11528-maintenance-releases-published

Managed Server Version 8: TYPO3 v12.4.2

The versions 12.4.2 of the TYPO3 Enterprise Content Management System have just been released.

https://typo3.org/article/typo3-1242-and-11528-maintenance-releases-published

Managed Server Version 8: Composer 2.5.8

Composer was updated to version 2.5.8.

Reference: #1333

Managed Server Version 7: wp-cli 2.8.1

wp-cli was update to version 2.8.1 (release notes).

Managed Server Version 8: wp-cli 2.8.1

wp-cli was update to version 2.8.1 (release notes).

Past Incidents

Monday 19th June 2023

Sunday 18th June 2023

Saturday 17th June 2023

Friday 16th June 2023

Thursday 15th June 2023

Wednesday 14th June 2023

Tuesday 13th June 2023

Monday 12th June 2023